Shipping policy
Thank you for shopping with FulgoraNova. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Shipping Locations
We currently ship only within the United Kingdom.
If we expand our delivery areas in the future, this policy will be updated accordingly.
2. Order Processing
Orders are processed within 1–3 business days.
Business days are Monday to Friday and exclude public holidays where applicable.
Orders placed after our daily cut-off time will begin processing on the next business day.
3. Order Cut-off Time
Our daily order cut-off time is:
17:00 (BST)
Orders received after this time will be processed on the following business day.
4. Delivery Time
Once your order has been dispatched, the estimated delivery time is:
4–7 business days
Delivery estimates are provided in good faith but are not guaranteed. Delays may occur due to weather conditions, transport disruptions, peak shopping periods, customs or security procedures (where applicable), or other circumstances beyond our reasonable control.
5. Shipping Costs
Free shipping is provided on all orders.
No minimum purchase is required to qualify for free delivery unless otherwise stated on our website.
6. Tracking
Tracking information is provided for eligible shipments.
Once your order has been dispatched, you will receive tracking details (where available) using the contact information supplied during checkout.
7. Delivery Carriers
The shipping carrier used for your order may vary depending on the item purchased and the delivery destination.
8. Incorrect Addresses
Please ensure that your delivery address is accurate before completing your order.
We are not responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided at checkout.
9. Failed Deliveries
If a parcel cannot be delivered because:
- the address supplied was incorrect;
- delivery attempts were unsuccessful;
- the parcel was not collected within the carrier's required timeframe;
additional delivery charges may apply before the order can be resent.
10. Lost or Delayed Shipments
If your order has not arrived within the expected delivery timeframe, please contact our customer support team.
We will investigate the shipment with the relevant carrier and keep you informed throughout the process.
11. Changes to This Policy
We may update this Shipping Policy from time to time to reflect operational changes or legal requirements.
The latest version published on our website will apply to future orders.
Company Information
Company Name: ROX Investments OÜ (trading as FulgoraNova)
Email: info@fulgoranova.com
Phone Number: +44 20 3936 0400
Address: Metsa 21a, Laagri, Harjumaa, Estonia
Company Registration Number: 16777204
Customer Support Times
Monday to Friday: 09:00–17:00 (BST)
Saturday to Sunday: Closed
Average response time: Within 24 business hours