Privacy policy

Welcome to FulgoraNova. This Privacy Policy explains how ROX Investments OÜ, trading as FulgoraNova ("we", "us", or "our") collects, uses, stores and protects your personal information when you visit our website or place an order.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect:

Information You Provide

Name
Billing address
Delivery address
Email address
Telephone number
Order details
Messages you send to customer support

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Pages viewed
Referring website
Date and time of visits
Website usage information collected through cookies and similar technologies.

2. How We Use Your Information

We use personal information to:

Process and deliver orders.
Provide customer support.
Respond to enquiries.
Process payments.
Send order confirmations and shipping updates.
Detect fraud and maintain website security.
Improve our products, services and website.
Meet legal and regulatory obligations.
Measure advertising performance and improve marketing activities where permitted.

3. Payments

Payments are processed securely through payment service providers available during checkout.

We do not store full payment card details on our own systems.

4. Order Fulfilment and Delivery

We share only the personal information reasonably necessary to prepare, dispatch and deliver your order with relevant service providers involved in processing and shipping.

5. Customer Support

When you contact us, we may keep records of communications to:

answer your enquiry;
improve our customer service;
resolve disputes;
comply with legal obligations.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

keep the website functioning correctly;
remember user preferences;
analyse website traffic;
improve website performance;
support advertising measurement where permitted.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. Advertising and Analytics

We may use advertising and measurement providers to better understand website performance, measure marketing effectiveness and display relevant advertising where permitted.

These providers may use cookies or similar technologies in accordance with their own privacy notices.

8. Service Providers

We may share personal information with trusted service providers who assist us with services such as:

payment processing;
website hosting;
order processing;
delivery services;
customer support;
fraud prevention;
technology infrastructure.

They may only process personal information on our behalf for legitimate business purposes or as otherwise permitted by law.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

fulfil orders;
provide customer support;
comply with legal, tax and accounting obligations;
resolve disputes;
enforce our agreements.

When information is no longer required, it is securely deleted or anonymised where appropriate.

10. Security

We use reasonable technical and organisational measures designed to help protect personal information from unauthorised access, disclosure, alteration or destruction.

No method of transmitting or storing data is completely secure, and we cannot guarantee absolute security.

11. International Transfers

Some service providers may process personal information in countries outside your country of residence.

Where personal information is transferred internationally, we take reasonable steps to help ensure that appropriate safeguards are applied where required.

12. Your Privacy Choices

Depending on your location and applicable law, you may have rights relating to your personal information, including the ability to:

request access to your personal information;
request correction of inaccurate information;
request deletion where applicable;
object to certain processing activities;
request restriction of processing where applicable;
request a copy of your personal information in a portable format where available;
withdraw consent where processing is based on consent.

We will respond to applicable privacy requests within the time required by relevant law.

13. Children's Privacy

Our website is not directed towards children.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child contrary to applicable law, we will take reasonable steps to delete it.